Trust

Cookie Policy, Legal Notice, and Refund Policy: Which Do You Actually Need?

Not every small site needs every legal page β€” here's a plain-language way to figure out which of these actually apply to you.

What it is

Beyond the core trio of Privacy Policy, Terms of Service, and a Contact page, a handful of additional legal pages exist for more specific situations: a Cookie Policy explains what cookies (small pieces of data stored in a visitor's browser) a site uses and why; a Legal Notice (sometimes called an Impressum or Aviso Legal in some countries) states who legally operates a site; and a Refund Policy explains the terms under which a customer can get their money back for something they bought.

Why it matters

Unlike Privacy and Terms, which are close to universally expected, these three are genuinely situational β€” whether you need any of them depends on what your site actually does. A site that uses cookie-based analytics or advertising typically needs a Cookie Policy. A site legally required to disclose its operator's identity (common in some countries and industries) needs a Legal Notice. A site that sells physical or digital goods typically needs a Refund Policy β€” a free tool with nothing to purchase generally doesn't need one at all. Having none of these isn't automatically a problem; having none while your site clearly needs one (e.g. running ads with tracking cookies but no Cookie Policy) is the actual issue worth fixing.

How to fix it

  1. Go through each of the three honestly: do you use cookies for anything beyond what's strictly necessary to run the site (analytics, ads, tracking)? Do you sell anything? Does your country or industry require a legal notice disclosing who operates the site?
  2. For any that genuinely apply, write a short, plain-language page covering it β€” you don't need dense legal language, just an honest, specific description of your actual practice.
  3. Link each applicable page from your site's footer, the same place Privacy and Terms usually live, so it's easy for a visitor to find without looking for it.
  4. If none of the three genuinely apply to your project, there's nothing to add here β€” this isn't a page every site needs, unlike Privacy or Terms.
  5. Re-run your Launch Readiness check to confirm the applicable page(s) are now detected.

Check whether your own site has this problem

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